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Credit Card Account Specialist

Green Dot Corporation, along with its wholly owned subsidiary bank, Green Dot Bank, is a pro-consumer financial technology innovator with a mission to reinvent personal banking for the masses. Green Dot invented the prepaid debit card industry and is the largest provider of reloadable prepaid debit cards and cash reload processing services in the United States. Green Dot is also a leader in mobile technology and mobile banking with its award-winning GoBank mobile checking account. Through its wholly owned subsidiary, TPG, Green Dot is additionally the largest processor of tax refund disbursements in the U.S. Green Dot's products and services are available to consumers through a large-scale "branchless bank" distribution network of more than 100,000 U.S. locations, including retailers, neighborhood financial service center locations, and tax preparation offices, as well as online, in the leading app stores and through leading online tax preparation providers. Green Dot Corporation is headquartered in Pasadena, Calif., with additional facilities throughout the United States and in Shanghai, China.
Credit Card Account Specialist
Responsibilities
The following reflects management's definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Respond to customer calls in a timely manner
Enter customer's deposit funds into their savings account
Run verification check to determine approval
Verify we have all proper documentation
Total all checks and pass GL entries
Call customers to request any additional info
Answer affiliates questions on a daily basis
Assist with Settlement work
Need to verify levied accounts for funds and status of account
Resolve FCRA disputes - Paper and Eoscar
Increase the credit limit on customer's account when customer sends in additional funds
Scan daily work in our imaging system
Complete Data Entry
Complete the daily upload
Log return mail
Any other duties as assigned
Requirements
Required to communicate electronically
Must have a good understanding of the secured credit card program and how it works
Environment Conditions ? While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions.
Coordinate multiple tasks simultaneously
Understand and respond to a diverse population
Perform some repetitive motion activities
Sit for long periods of time
Require close vision and the ability to adjust eye focus often
Requires minimal weight to be lifted (not more than 10 pounds) or force exerted on a regular basis.
Occasionally required to stoop, kneel, crouch, and crawl
Green Dot Corporation is committed to achieving a diverse workforce and is proud to be an equal opportunity employer without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any category protected by law.



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